Refund refused by Luxury Properties
Complaint Details
On May 15, 2025, I signed up for Luxury Properties's maintenance plan at their West Susanside, Arkansas location. I was told that the service would include membership, but after paying $58.09, I discovered this wasn't the case. When I called to resolve this, Wayne M. was unhelpful and refused to address my concerns. I would like Luxury Properties to improve their customer service training.
Comments (2)
Adele Weber
May 02, 2025 05:37It's now been 14 days since my initial complaint, and Luxury Properties still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.
Bradford Anderson
May 21, 2025 05:55Dear valued customer, Thank you for bringing this matter to our attention. We at Luxury Properties take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our furniture set and have initiated an internal investigation (Reference: REF-F1AB5881). One of our specialists from our Quality Assurance will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Brown Client Relations Manager Luxury Properties Customer Relations
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