Security concern with Luxury Properties service
Complaint Details
I'm writing to complain about the membership program I received from Luxury Properties. After paying $952.55 for service plan, I found that it failed to receive confirmation. I've tried resolving this with your customer service team multiple times, including speaking with Taryn M., but have not received a satisfactory resolution. I expect Luxury Properties to take responsibility and deliver the missing items.
Comments (2)
Sage Murray
May 13, 2025 05:55I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Luxury Properties has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.
Claudine Navarro
May 18, 2025 05:29Dear customer, On behalf of Luxury Properties, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-0DECD736) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Lee Customer Service Director Luxury Properties
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"