Luxury Properties failed to honor their commitment
Complaint Details
I purchased a unit from Luxury Properties on January 6, 2025. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Maximilian O. who promised to escalate my case, but I've heard nothing since. I would like Luxury Properties to offer compensation for the time wasted.
Comments (2)
Sonya Treutel
Apr 29, 2025 05:12I want to acknowledge that Luxury Properties has attempted to resolve this issue. However, the solution they're offering (a $110.85 store credit) isn't adequate considering I paid $110.85 for a kitchen knife set that never worked properly.
Silvio Galli
May 15, 2025 05:52Dear valued customer, Thank you for bringing this matter to our attention. We at Luxury Properties take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-ECB565CD). One of our specialists from our Product Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Williams Client Experience Manager Luxury Properties Customer Relations
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