Delayed delivery from Rights Consultants of Professional

I've received an email from Peyton King at Rights Consultants of Professional offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The specialty food item was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the catering service you purchased on April 16, 2025. At Rights Consultants of Professional, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $288.46 2. A replacement catering service with an extended warranty 3. A store credit of $288.46 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C7C3E78E. We value your business and hope to restore your confidence in our company. Best regards, Barbara Rodriguez Client Relations Manager Rights Consultants of Professional