Hidden fees discovered from The Academic University Inc.

Just wanted to follow up on my complaint regarding The Academic University Inc.. I haven't heard anything back yet, and the jacket I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our loyalty program. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Account Manager at The Academic University Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $395.90 to your original payment method 2. Added a $395.90 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-3FF4CEA1 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Karen Clark Account Manager The Academic University Inc.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Academic University Inc. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 30, 2025 and have assigned it reference number REF-3FF4CEA1 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team