Billing dispute with The Academic University Inc.
Complaint Details
I want to report a serious concern with The Academic University Inc.'s warranty package that I purchased on May 13, 2025 from your Macieborough, Pennsylvania store. The product has had my personal information compromised despite being advertised as high quality. I've contacted customer service three times and spoken to Estrella W., but my issue remains unresolved. I expect The Academic University Inc. to take responsibility and expedite the delivery of my order.
Comments (2)
Shanelle Vandervort
May 10, 2025 05:41It's now been 8 days since my initial complaint, and The Academic University Inc. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.
Montana Yundt
May 15, 2025 05:20Dear valued customer, Thank you for bringing this matter to our attention. We at The Academic University Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-2456B9CD). One of our specialists from our Customer Advocacy will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Thompson Client Relations Manager The Academic University Inc. Customer Relations
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