Overcharged by Construction Bros for warranty service
Complaint Details
On December 2, 2024, I signed up for Construction Bros's warranty service at their Huelsshire, Texas location. I was told that the service would include membership, but after paying $190.76, I discovered this wasn't the case. When I called to resolve this, Elda F. was unhelpful and refused to address my concerns. I hope Construction Bros will address this issue by fix their misleading advertising.
Comments (2)
Maryjane Borer
May 16, 2025 06:01I wanted to update this complaint to mention that a representative from Construction Bros called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Zachery Kerluke
May 25, 2025 05:29Dear customer, On behalf of Construction Bros, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-490F0F7C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary White Client Experience Manager Construction Bros
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