Poor customer service experience with Habitat & Investments

I'm updating my complaint because Habitat & Investments finally contacted me today. They've offered to replace the kitchen knife set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the kitchen knife set you purchased on May 25, 2025. At Habitat & Investments, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $118.20 2. A replacement kitchen knife set with an extended warranty 3. A store credit of $118.20 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2BD388F7. We value your business and hope to restore your confidence in our company. Best regards, Alex Williams Client Satisfaction Manager Habitat & Investments

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Habitat & Investments of this issue through multiple channels. They have acknowledged receipt of this complaint on May 25, 2025 and have assigned it reference number REF-2BD388F7 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team