Warranty claim denied by Habitat & Investments

Thank you for your response, but I'm still not satisfied with the resolution offered. The $131.15 refund only covers part of what I paid for the consultation service, and I've had to spend additional money to fix the issues caused.

Dear customer, I am reaching out regarding your recent complaint about our premium account. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Habitat & Investments, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $247.48 to your original payment method 2. Added a $247.48 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-8AE73980 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Thomas Rodriguez Support Team Lead Habitat & Investments

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Habitat & Investments's vacuum cleaner and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Habitat & Investments and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team