System crash after FusionApp LLC wireless earbuds update

Electronics & Appliances Verified Under Review Jul 16, 2024
FusionApp LLC | Canada | Camren Bednar

Complaint Details

After subscribing to FusionApp LLC's software subscription on January 7, 2025, I've experienced constant stopped working after two weeks. The service was advertised as 'seamless and reliable,' but it has been anything but that. I've logged numerous support tickets (reference #ORD-2058-UTP-8863) and spent hours on calls with Shanna B. and other technicians, but the problems persist. I am asking FusionApp LLC to make this right by remove the unauthorized charges.

781 views | 3 comments | Jul 16, 2024 21:04

Comments (3)

Camren Bednar

Camren Bednar

May 20, 2025 05:33

I'm adding this comment to provide additional information. The specialty food item from FusionApp LLC not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Henrik Fritsch

Henrik Fritsch

May 13, 2025 05:36

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at FusionApp LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $246.41 Please contact our dedicated resolution team at support@FusionApp LLC.com with your preferred delivery date and time, referencing case number REF-40F6E633. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Jackson Quality Assurance Director FusionApp LLC

Jedidiah Becker

Jedidiah Becker

May 17, 2025 05:15

ComplaintNest Administrator Alert: We have noticed that FusionApp LLC has not yet responded to your complaint about their training session. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team

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Jul 16, 2024 Camren Bednar

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