Software glitches with Robo Link monitor
Complaint Details
After subscribing to Robo Link's system integration on April 22, 2025, I've experienced constant was overcharged for basic service. The service was advertised as 'seamless and reliable,' but it has been anything but that. I've logged numerous support tickets (reference #ORD-6579-WJK-4533) and spent hours on calls with Dorothea T. and other technicians, but the problems persist. I am asking Robo Link to make this right by resolve the technical issues.
Comments (2)
Maud Swaniawski
May 24, 2025 05:13I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Robo Link has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.
Henrik Fritsch
May 19, 2025 05:19Dear valued customer, Thank you for bringing this matter to our attention. We at Robo Link take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-164F4BFE). One of our specialists from our Product Support will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Allen Director of Customer Success Robo Link Customer Relations
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