Defective external hard drive from NanoTech Group

I want to acknowledge that NanoTech Group has attempted to resolve this issue. However, the solution they're offering (a $265.31 store credit) isn't adequate considering I paid $265.31 for a catering service that never worked properly.

Dear valued customer, Thank you for your complaint regarding the meal kit you purchased on April 5, 2025. At NanoTech Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $444.75 2. A replacement meal kit with an extended warranty 3. A store credit of $444.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E6B738EC. We value your business and hope to restore your confidence in our company. Best regards, Susan Moore Technical Support Manager NanoTech Group