Software glitches with Cloud-Logic Ltd. smartphone
Complaint Details
I purchased a monitor from Cloud-Logic Ltd. on January 29, 2025 for $860. After only received a damaged replacement item, the device stopped functioning properly. I contacted technical support and spoke with Alexanne H. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Cloud-Logic Ltd. is refusing to replace or repair it. I am requesting that Cloud-Logic Ltd. provide the documentation I requested as soon as possible.
Comments (2)
Lexus Parker
May 12, 2025 06:04After my initial complaint, Cloud-Logic Ltd. contacted me to troubleshoot the subscription box. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Clement Doyle
May 16, 2025 06:08Dear valued customer, Thank you for bringing this matter to our attention. We at Cloud-Logic Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-8B0BB3EF). One of our specialists from our Executive Customer Care will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Hall Director of Customer Success Cloud-Logic Ltd. Customer Relations
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