Misdiagnosis complaint against The Life Hospital Foundation

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Life Hospital Foundation. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at The Life Hospital Foundation are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $65.56 Please contact our dedicated resolution team at support@The Life Hospital Foundation.com with your preferred delivery date and time, referencing case number REF-1BDA7493. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Garcia Customer Advocacy Director The Life Hospital Foundation