Unresolved issue with Practice & Group unit

I want to acknowledge that Practice & Group has attempted to resolve this issue. However, the solution they're offering (a $132.93 store credit) isn't adequate considering I paid $132.93 for a restaurant order that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at Practice & Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $84.67 Please contact our dedicated resolution team at support@Practice & Group.com with your preferred delivery date and time, referencing case number REF-AC10FF19. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Martinez Client Satisfaction Director Practice & Group