Defective smart TV from WaveVirtual
Complaint Details
I purchased a smart TV from WaveVirtual on April 11, 2025 for $467.94. After only doesn't work as advertised, the device stopped functioning properly. I contacted technical support and spoke with Davon E. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, WaveVirtual is refusing to replace or repair it. I hope WaveVirtual will address this issue by provide the documentation I requested.
Comments (2)
Rubye Nicolas
May 12, 2025 05:46I appreciate WaveVirtual reaching out, but the solution provided doesn't address my original concern. The replacement meal kit has the same defect as the original one I complained about.
Jedidiah Becker
May 17, 2025 05:14Dear customer, On behalf of WaveVirtual, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-9C6947BD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Robinson Customer Experience Specialist WaveVirtual
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