Long wait times at Vital Clinic Partners Group clinic

Hospitals Verified Submitted Jul 26, 2024
Vital Clinic Partners Group | Hong Kong | Deshaun Hermann

Complaint Details

I had an appointment at Vital Clinic Partners Group on April 21, 2025 for diagnostic testing. Despite arriving on time, I had to wait over two hours to be seen. When I finally saw the provider, the consultation was rushed and received a damaged replacement item. I've attempted to discuss this with the office manager, Ludie K., but have received no satisfactory response. I expect Vital Clinic Partners Group to take responsibility and cancel my account without penalty.

513 views | 2 comments | Jul 26, 2024 01:19

Comments (2)

Deshaun Hermann

Deshaun Hermann

Apr 29, 2025 05:18

I'm adding this comment to provide additional information. The router from Vital Clinic Partners Group not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Clement Doyle

Clement Doyle

May 11, 2025 05:20

Dear customer, On behalf of Vital Clinic Partners Group, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-995D8B30) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor King Customer Advocacy Manager Vital Clinic Partners Group

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Jul 26, 2024 Deshaun Hermann

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