Misdiagnosis complaint against Vital Clinic Partners Group

After my initial complaint, Vital Clinic Partners Group contacted me to troubleshoot the gaming console. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Vital Clinic Partners Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-CAE7115F). One of our specialists from our Resolution Center will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Taylor Support Team Lead Vital Clinic Partners Group Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Vital Clinic Partners Group and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the television. ComplaintNest Support Team