Expired products sold by Spot & Place Inc.

I've received an email from Michael Thompson at Spot & Place Inc. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jacket was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at Spot & Place Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $200.54 Please contact our dedicated resolution team at support@Spot & Place Inc..com with your preferred delivery date and time, referencing case number REF-0B518A25. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Thompson Service Excellence Director Spot & Place Inc.