ExcelSkills provided defective product

An update to my situation: I've now spoken with three different representatives from ExcelSkills, and each has given me conflicting information about how to resolve the issue with my fitness tracker. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at ExcelSkills are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $17.60 Please contact our dedicated resolution team at support@ExcelSkills.com with your preferred delivery date and time, referencing case number REF-D093E56E. We truly value your business and appreciate the opportunity to make this right. Best regards, James Hall Customer Service Director ExcelSkills

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding ExcelSkills's t-shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at ExcelSkills and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team