Misleading advertising by Prime Space Hamamatsu
Complaint Details
I want to report a serious concern with Prime Space Hamamatsu's service plan that I purchased on January 11, 2025 from your Dangelofurt, Alabama store. The product has received a damaged replacement item despite being advertised as high quality. I've contacted customer service three times and spoken to Demarco L., but my issue remains unresolved. I am requesting that Prime Space Hamamatsu improve their customer service training as soon as possible.
Comments (2)
Anita Schmeler
May 23, 2025 05:35After my initial complaint, Prime Space Hamamatsu contacted me to troubleshoot the smart thermostat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Henrik Fritsch
May 19, 2025 05:31ComplaintNest Administrator Update: We have received confirmation from Prime Space Hamamatsu that they are actively working to resolve your complaint. Their representative, Jennifer King, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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