Delayed delivery from Practice Partners, Partners

The situation with Practice Partners, Partners has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-DB261D4F multiple times.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at Practice Partners, Partners are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $404.87 Please contact our dedicated resolution team at support@Practice Partners, Partners.com with your preferred delivery date and time, referencing case number REF-DB261D4F. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Taylor Quality Assurance Director Practice Partners, Partners