Refund refused by Strategic Attorney Team Jurong West

After speaking with Thomas Hall from the Quality Assurance at Strategic Attorney Team Jurong West, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at Strategic Attorney Team Jurong West are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $18.91 Please contact our dedicated resolution team at support@Strategic Attorney Team Jurong West.com with your preferred delivery date and time, referencing case number REF-8EB4B4C0. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Thompson Customer Service Director Strategic Attorney Team Jurong West