Order #stopped working after two weeks never delivered by Haus Plus

Thank you for your response, but I'm still not satisfied with the resolution offered. The $496.33 refund only covers part of what I paid for the repair service, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Haus Plus, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-8BC56CF0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn White Customer Experience Specialist Haus Plus

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Haus Plus's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Haus Plus and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team