Misleading specifications for NexusNet International desktop computer
Complaint Details
After subscribing to NexusNet International's data backup on December 19, 2024, I've experienced constant experienced website errors. The service was advertised as 'seamless and reliable,' but it has been anything but that. I've logged numerous support tickets (reference #ORD-0877-VRN-5382) and spent hours on calls with Dulce B. and other technicians, but the problems persist. I expect NexusNet International to take responsibility and offer compensation for the time wasted.
Comments (2)

Abigail Marks
Apr 27, 2025 05:40I want to acknowledge that NexusNet International has attempted to resolve this issue. However, the solution they're offering (a $181.26 store credit) isn't adequate considering I paid $181.26 for a grocery order that never worked properly.

Claudine Navarro
May 16, 2025 05:59Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at NexusNet International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $64.36 Please contact our dedicated resolution team at support@NexusNet International.com with your preferred delivery date and time, referencing case number REF-1A09A1F0. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Rodriguez Product Support Director NexusNet International
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