Insurance claim denied by Peak Path Associates

The situation with Peak Path Associates has gotten worse. Now they're claiming I never purchased the premium account, despite me providing the receipt and reference number REF-8171AC2C multiple times.

Dear customer, I am reaching out regarding your recent complaint about our premium account. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Resolution Specialist at Peak Path Associates, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $423.63 to your original payment method 2. Added a $423.63 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-8171AC2C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Robert King Resolution Specialist Peak Path Associates