Compatibility issues with Cloud-Soft smart TV

I've received an email from James Johnson at Cloud-Soft offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The specialty coffee was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the organic produce box you purchased on May 8, 2025. At Cloud-Soft, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $373.15 2. A replacement organic produce box with an extended warranty 3. A store credit of $373.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-532A082C. We value your business and hope to restore your confidence in our company. Best regards, Peyton Smith Client Satisfaction Manager Cloud-Soft

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Cloud-Soft's prepared meal and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Cloud-Soft and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team