Recurring was overcharged for basic service with Counsel & Firm unit
Complaint Details
I have been a loyal customer of Counsel & Firm for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-0798-FEN-4691) on April 30, 2025, and have encountered had repeated billing errors. Despite multiple calls to customer service, no one has been able to help me. I hope Counsel & Firm will address this issue by replace the defective product.
Comments (1)
Lenna Shields
May 01, 2025 05:29After speaking with Barbara Walker from the Customer Experience at Counsel & Firm, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
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