Warranty claim denied by Counsel & Firm

I wanted to update this complaint to mention that a representative from Counsel & Firm called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of Counsel & Firm, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-E7E4A06C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Walker Account Manager Counsel & Firm

ComplaintNest Administrator Update: We have received confirmation from Counsel & Firm that they are actively working to resolve your complaint. Their representative, Peyton Hernandez, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team