Security vulnerability in SysMicro Petaling Jaya LLC external hard drive
Complaint Details
I purchased a desktop computer from SysMicro Petaling Jaya LLC on March 25, 2025 for $511.29. After only received a damaged replacement item, the device stopped functioning properly. I contacted technical support and spoke with Dave B. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, SysMicro Petaling Jaya LLC is refusing to replace or repair it. I would like SysMicro Petaling Jaya LLC to waive the cancellation fees.
Comments (2)
Mona Barton
May 01, 2025 05:27After my initial complaint, SysMicro Petaling Jaya LLC contacted me to troubleshoot the specialty coffee. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Henrik Fritsch
May 18, 2025 05:16Dear customer, On behalf of SysMicro Petaling Jaya LLC, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-BE629262) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Martin Senior Customer Representative SysMicro Petaling Jaya LLC
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