Data loss incident with SysMicro Petaling Jaya LLC tech support

I'm adding this comment to provide additional information. The grocery order from SysMicro Petaling Jaya LLC not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at SysMicro Petaling Jaya LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $404.95 Please contact our dedicated resolution team at support@SysMicro Petaling Jaya LLC.com with your preferred delivery date and time, referencing case number REF-0913E2E6. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Williams Technical Support Director SysMicro Petaling Jaya LLC