Online order cancellation issues with Trend & Collective Aberdeen

I'm adding this comment to provide additional information. The jacket from Trend & Collective Aberdeen not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Trend & Collective Aberdeen, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $104.17 to your original payment method 2. Added a $104.17 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-00DB544E for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Linda Thomas Customer Service Manager Trend & Collective Aberdeen

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Trend & Collective Aberdeen of this issue through multiple channels. They have acknowledged receipt of this complaint on May 17, 2025 and have assigned it reference number REF-00DB544E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team