Online order cancellation issues with Select Shoppe Lille

An update to my situation: I've now spoken with three different representatives from Select Shoppe Lille, and each has given me conflicting information about how to resolve the issue with my sweater. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Select Shoppe Lille are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $15.55 Please contact our dedicated resolution team at support@Select Shoppe Lille.com with your preferred delivery date and time, referencing case number REF-E847D180. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Miller Customer Success Director Select Shoppe Lille