Frustrated with Defense, Defense & Team Strasbourg's lack of response

I wanted to update this complaint to mention that a representative from Defense, Defense & Team Strasbourg called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Defense, Defense & Team Strasbourg, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $192.74 to your original payment method 2. Added a $192.74 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-E447193F for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Barbara Rodriguez Customer Advocacy Manager Defense, Defense & Team Strasbourg

ComplaintNest Administrator Update: We have received confirmation from Defense, Defense & Team Strasbourg that they are actively working to resolve your complaint. Their representative, Sarah Walker, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team