Misdiagnosis complaint against Med Remedy Center Group

Just wanted to follow up on my complaint regarding Med Remedy Center Group. I haven't heard anything back yet, and the router I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Med Remedy Center Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-2E85D722). One of our specialists from our Service Excellence will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Allen Account Manager Med Remedy Center Group Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Med Remedy Center Group's smartwatch and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Med Remedy Center Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team