Gift card issues with The Direct Supply
Complaint Details
On March 19, 2025, I purchased home decor from The Direct Supply's Port Enola, New Mexico store for $780.15. The item was advertised as loyalty program, but when I got home, I discovered was overcharged for basic service. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am requesting that The Direct Supply adjust my account balance as soon as possible.
Comments (2)
Hazle Spinka
May 08, 2025 06:01The situation with The Direct Supply has gotten worse. Now they're claiming I never purchased the priority service, despite me providing the receipt and reference number REF-4D410063 multiple times.
Henrik Fritsch
May 26, 2025 05:37Dear customer, On behalf of The Direct Supply, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-4D410063) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Lee Client Relations Manager The Direct Supply
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