Misleading product description on TrueBuy website
Complaint Details
I placed an order with TrueBuy on March 21, 2025 for several items including bedding set (order #ORD-5288-UQB-4762). The order was charged to my account ($844.69), but had my warranty claim denied unfairly. I've contacted customer service multiple times and spoken with Harmon E., but they've been unable to locate my order or issue a refund. I am requesting that TrueBuy fix their misleading advertising as soon as possible.
Comments (2)
Lucius Schmeler
May 13, 2025 05:50The situation with TrueBuy has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-788B4AC1 multiple times.
Jennie Brown
May 16, 2025 05:44Dear valued customer, Thank you for bringing this matter to our attention. We at TrueBuy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-788B4AC1). One of our specialists from our Customer Retention will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Rodriguez Account Manager TrueBuy Customer Relations
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