Unresolved issue with Homes Associates Enterprises equipment
Complaint Details
I want to report a serious concern with Homes Associates Enterprises's device that I purchased on April 20, 2025 from your South Ayden, New York store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Fannie Z., but my issue remains unresolved. I am asking Homes Associates Enterprises to make this right by adjust my account balance.
Comments (2)
Violette Simonis
May 21, 2025 05:37I've received an email from Jennifer Walker at Homes Associates Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The microwave was clearly defective from the start.
Zachery Kerluke
May 23, 2025 05:26Dear valued customer, Thank you for bringing this matter to our attention. We at Homes Associates Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-51CDBD26). One of our specialists from our Resolution Center will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Smith Customer Advocacy Manager Homes Associates Enterprises Customer Relations
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