Frustrated with The Study Learning's lack of response

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Study Learning. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at The Study Learning are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $93.19 Please contact our dedicated resolution team at support@The Study Learning.com with your preferred delivery date and time, referencing case number REF-D733A202. We truly value your business and appreciate the opportunity to make this right. Best regards, William Walker Client Satisfaction Director The Study Learning

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Study Learning of this issue through multiple channels. They have acknowledged receipt of this complaint on April 12, 2025 and have assigned it reference number REF-D733A202 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team