Damaged merchandise from Depot & Nation

The situation with Depot & Nation has gotten worse. Now they're claiming I never purchased the training session, despite me providing the receipt and reference number REF-1B2BAE9E multiple times.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Depot & Nation are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $377.92 Please contact our dedicated resolution team at support@Depot & Nation.com with your preferred delivery date and time, referencing case number REF-1B2BAE9E. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Walker Technical Support Director Depot & Nation