Price discrepancy at Depot & Nation store

Just wanted to follow up on my complaint regarding Depot & Nation. I haven't heard anything back yet, and the handbag I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our professional setup. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Relations Manager at Depot & Nation, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $292.42 to your original payment method 2. Added a $292.42 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-CC26F87F for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, John Jones Client Relations Manager Depot & Nation

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Depot & Nation of this issue through multiple channels. They have acknowledged receipt of this complaint on April 10, 2025 and have assigned it reference number REF-CC26F87F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team