Security vulnerability in CloudChip Networks Group fitness tracker

Just wanted to follow up on my complaint regarding CloudChip Networks Group. I haven't heard anything back yet, and the catering service I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our customization service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at CloudChip Networks Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $45.62 to your original payment method 2. Added a $45.62 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-CC298D5B for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, David Martin Senior Support Specialist CloudChip Networks Group

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding CloudChip Networks Group's prepared meal and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at CloudChip Networks Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team