Compatibility issues with CloudChip Networks Group smartphone
Complaint Details
I purchased a smart speaker from CloudChip Networks Group on April 26, 2025 for $62.8. After only received incorrect information, the device stopped functioning properly. I contacted technical support and spoke with Gay M. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, CloudChip Networks Group is refusing to replace or repair it. I am requesting that CloudChip Networks Group adjust my account balance as soon as possible.
Comments (2)
Quentin Koss
May 18, 2025 05:14I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about CloudChip Networks Group. Can someone please provide an update?
Margarita Kuhn
May 17, 2025 05:44Dear valued customer, Thank you for your complaint regarding the meal kit you purchased on May 10, 2025. At CloudChip Networks Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $34.42 2. A replacement meal kit with an extended warranty 3. A store credit of $34.42 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C4B8BB99. We value your business and hope to restore your confidence in our company. Best regards, Mary Taylor Executive Customer Care Manager CloudChip Networks Group
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