Rude treatment by Physicians Institute Holdings staff

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Physicians Institute Holdings has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Physicians Institute Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $353.14 Please contact our dedicated resolution team at support@Physicians Institute Holdings.com with your preferred delivery date and time, referencing case number REF-C876914F. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Walker Customer Advocacy Director Physicians Institute Holdings

ComplaintNest Administrator Alert: We have noticed that Physicians Institute Holdings has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team