Damaged merchandise from Finds Hub
Complaint Details
I ordered toy from Finds Hub's website on May 22, 2025 (order #ORD-2671-OQQ-8010). When the package arrived, experienced website errors. I immediately contacted customer service and spoke with Janiya F. who promised a replacement would be sent, but it's been two weeks with no resolution. I hope Finds Hub will address this issue by remove the unauthorized charges.
Comments (2)
Lori Kerluke
Apr 29, 2025 05:41I wanted to update this complaint to mention that a representative from Finds Hub called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Clement Doyle
May 23, 2025 06:09Dear valued customer, Thank you for bringing this matter to our attention. We at Finds Hub take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-C0C3A9FB). One of our specialists from our Product Support will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Rodriguez Customer Advocacy Manager Finds Hub Customer Relations
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