Gift card issues with Finds Hub
Complaint Details
On November 29, 2024, I purchased clothing item from Finds Hub's Port Asaville, Wyoming store for $499.23. The item was advertised as return service, but when I got home, I discovered experienced frequent disconnections. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am asking Finds Hub to make this right by issue a formal apology.
Comments (2)
Arnulfo Purdy
May 24, 2025 05:58Just wanted to follow up on my complaint regarding Finds Hub. I haven't heard anything back yet, and the fitness tracker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gabriela Pietsch
May 11, 2025 05:39Dear valued customer, Thank you for your complaint regarding the jacket you purchased on May 21, 2025. At Finds Hub, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $318.81 2. A replacement jacket with an extended warranty 3. A store credit of $318.81 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B219F59C. We value your business and hope to restore your confidence in our company. Best regards, Thomas Wilson Client Relations Manager Finds Hub
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