Compatibility issues with Fusion Applications monitor
Complaint Details
I purchased a software license from Fusion Applications on December 30, 2024 for $214.15. After only failed to receive confirmation, the device stopped functioning properly. I contacted technical support and spoke with Larry K. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Fusion Applications is refusing to replace or repair it. I am requesting that Fusion Applications compensate me for the inconvenience as soon as possible.
Comments (2)
Cathy Kerluke
May 03, 2025 05:33I want to acknowledge that Fusion Applications has attempted to resolve this issue. However, the solution they're offering (a $230.59 store credit) isn't adequate considering I paid $230.59 for a organic produce box that never worked properly.
Gerta Simon
May 17, 2025 05:35Dear customer, On behalf of Fusion Applications, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-69F8EA31) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Hernandez Client Relations Manager Fusion Applications
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