CloudWave Technologies Busan tech support failed to resolve received poor customer service
Complaint Details
After subscribing to CloudWave Technologies Busan's tech support on March 16, 2025, I've experienced constant had my personal information compromised. The service was advertised as 'seamless and reliable,' but it has been anything but that. I've logged numerous support tickets (reference #ORD-3571-KOI-0303) and spent hours on calls with Otilia H. and other technicians, but the problems persist. I am requesting that CloudWave Technologies Busan resolve the technical issues as soon as possible.
Comments (2)
Neal Swift
May 04, 2025 05:15Thank you for your response, but I'm still not satisfied with the resolution offered. The $366.36 refund only covers part of what I paid for the repair service, and I've had to spend additional money to fix the issues caused.
Silvio Galli
May 13, 2025 05:30Dear valued customer, Thank you for bringing this matter to our attention. We at CloudWave Technologies Busan take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-7FE3D16A). One of our specialists from our Support Operations will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Allen Support Team Lead CloudWave Technologies Busan Customer Relations
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