False promises made by Development Associates representative
Complaint Details
I want to report a serious concern with Development Associates's system that I purchased on March 10, 2025 from your Port Felicity, Missouri store. The product has found foreign objects in the product despite being advertised as high quality. I've contacted customer service three times and spoken to Westley T., but my issue remains unresolved. I expect Development Associates to take responsibility and update their return policy.
Comments (2)
Carey Ratke
May 04, 2025 06:00I'm updating my complaint because Development Associates finally contacted me today. They've offered to replace the mattress, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jennie Brown
May 18, 2025 05:45Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on April 7, 2025. At Development Associates, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $374.80 2. A replacement coffee maker with an extended warranty 3. A store credit of $374.80 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E6492841. We value your business and hope to restore your confidence in our company. Best regards, David Jackson Quality Assurance Manager Development Associates
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"