Unresolved issue with Development Associates accessory

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Development Associates has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.

Dear valued customer, Thank you for bringing your concerns about our blender to our attention. We at Development Associates are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective blender 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary blender accessory kit valued at $216.72 Please contact our dedicated resolution team at support@Development Associates.com with your preferred delivery date and time, referencing case number REF-E7BA053D. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Jackson Client Relations Director Development Associates